Need to return a payment made by Credit Card?
Start by going to the payment you want to refund in YouLi. Click into stripe which will bump you straight into the payment you want to refund.
Once you get into the payment. click refund on the right-hand side within Stripe.
Stripe is doing the refund for you here. Not YouLi. So you need to do the refund through stripe. Be sure to also look into the Stripe Refund Policy as well.
COVID-19 NOTE: Be sure to read Stripe's FAQ during the crisis.
Once you finalize the refund in Stripe, you then can reflect the payment in YouLi by refunding the payment in YouLi.