Trip | Manage Payments

Getting paid is what makes these Trips possible. That's why we have two ways to look at the payments collected from travelers on YouLi Trip Pages.

There are two reports accessible to Planners:

Registered People

This is where you see all the people who have Registered for a trip. They have told you they are interested, and this is where you see if they have actually paid.

All Registered People will appear with an indication of their payment status and details on payments they have made. Note that if someone registers, pays and then declines, they will still appear here so you can review their payments.

It also allows you to

1. Send Messages
   • These can be payment reminders or thank you notes
2. Filter to see who has PAID and who is OWING
3. Manage Manual Payments
   • create
   • delete
4. Manage Direct Payments
   • Mark as Received
   • Mark as Not Received
   • delete
5. Edit Personalized Cost

Payments - Great for Book keeping

This is where you can see JUST the payments that have been made, regardless of who made them. 

If you are using a book keeper, they will probably want the export from this report. Simply click the EXPORT ALL to download and email to them.

Click to expand/collapse all to see the details of each payment or click the arrow to expand an individual row.

Here you can see all details about payments:

1. Date made
2. Payment made by
3. Number of people covered by the payment
4. Gateway (typically Stripe) fees
5. YouLi fees (if applicable)
6. Coupons
7. Surcharges (coming soon)

Need to add someone who has already paid? Watch our How-To Add someone who has already paid Help Video.  

Troubleshooting

Sometimes YouLi does not know the Gateway fee. This can be for many reasons and it will appear with a link back to the current connected Gateway dashboard so you can find it there.

Here's an example of a case where the fee is not known.

Potential reasons the fee is not known:

1. The charge came in before we automatically saved the fees, not to worry, this will be fixed in November 2019.
2. The currently connected gateway is not the same as it was when the charge was made so YouLi can no longer retrieve it.
3. The gateway is no longer connected so YouLi cannot retrieve it.

Stripe error: Sorry, something went wrong

If you see this error on Stripe when you click on the link, it is typically because of one of the reasons above. If you can switch to the Stripe account that you used for the charge, you may be able to find it manually. 

Click back to the Registered People tab and expand the row for the person who made the payment, there you will see the Stripe Charge ID, use that when contacting Stripe support to find the charge fee details.